Configuration and Asset Manager
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We don't sit back and let the future happen - we're out there making it. By expanding into new technology and continuously improving, we're creating a better tomorrow for all Australians.
About the Role
This role will support the delivery of the largest Federal Government Contact Centre. The day-to-day activities include developing and deploying initiatives to deliver high-quality and consistent service operations across support organizations.
Key Responsibilities:
* Drive Best Practice improvements in Service Management, delivering regional and cross-vertical cost efficiencies.
Requirements
We are seeking an Australian citizen who is eligible for Federal Government security clearance with proven ICT industry experience and an ITIL v4 Expert certification.
The ideal candidate will have a deep understanding of Agile Methodologies in an ITSM environment, be able to apply business management, financial concepts, and contracts knowledge to analyze business needs and develop recommendations.
Demonstrate extensive understanding of current and future trends in the Service Management market.
What We Offer
Work-life balance with 3 days in the office, 2 days remote - with flexible hours to suit.
Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal.'
Own your own growth by accessing an extensive online and facilitator-led learning catalogue - even earn a MBA micro-credential via OptusU (University).
Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.