Eftsure North Sydney, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Account Manager role at EftsureAs an integral part of the Go-to Market team, you will be instrumental in driving the retention and expansion of our existing customer base. The Account Manager will be responsible for managing our small and middle tier client accounts, cultivating strong relationships, identifying revenue opportunities and delivering exceptional service to ensure customer satisfaction and loyalty.As a valued member of the Eftsure team you will be responsible for:Serving as a point of contact for client inquiries, issues, and requestsIdentifying growth opportunities within existing accounts, promoting upsell and cross-sell opportunitiesCollaborating with internal stakeholders, including Sales, Customer Success, Product and Technical Support teams, to provide comprehensive support to clientsActing as a trusted advisor to clients, offering strategic guidance and best practices to optimize their use of Eftsure's platformMonitoring customer satisfaction metrics and taking proactive steps to address any concerns or areas for improvementTracking account health metrics, analyzing trends, and proactively addressing churn risks with the assistance of the Retentions teamMaking at least 40 touch points a dayBooking a minimum of 5 meetings a weekRunning the full sales cycle from meeting to closing upsell/cross dealExperience & Qualifications:Experience in Account Management, Customer Success or Sales in a SaaS environmentProficiency in CRM softwareExcellent customer-oriented attitudeSkills and Attributes:Excellent communication skillsStrong organizational skillsAbility to build and maintain strong relationships with clientsProblem-solving skillsAbility to manage multiple accounts simultaneously with attention to detailStrong sense of prioritizationSeniority levelAssociateEmployment typeFull-timeJob functionFinancial Services and Technology, Information and MediaReferrals increase your chances of interviewing at Eftsure by 2xGet notified about new Account Manager jobs in North Sydney, New South Wales, Australia.
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