Job Opportunity: Contact Centre Test Analyst
Join a dynamic team at FinXL by Randstad Digital and contribute to seamless customer experiences through technology.
Key Responsibilities:
* Conduct functional and non-functional testing of contact centre systems.
* Perform manual and automation testing to ensure system quality.
* Collaborate with IT teams to identify, document, and resolve system issues.
* Verify call routing, IVR menus, and escalations using NICE Technology experience (advantageous).
About FinXL by Randstad Digital:
* Innovative Environment: Work with leading-edge technology and help shape the future of digital transformation.
* Collaborative Culture: Join a team that values open communication, creativity, and continuous improvement.
* Career Growth: Opportunities for professional development and growth in the tech space.
* Flexible Work Options: Balance work and life with our flexible working arrangements.