At QBE it’s not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.This is an exciting opportunity to join an established team looking after motor claims within Elders portfolio.You will ideally have claims experience although if you have exceptional call centre / customer service experience and are keen to learn a new industry this could also be the opportunity for you!Your new rolePromote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values.Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, Elders Agent, organisations, and partnerships.Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome.Deliver high quality customer service and develop a good working relationship with all customers and service providers.Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively.Enhance and develop your own technical expertise and participate in professional development and training where required.About youTo be successful in this role, you will have :Previous experience within insurance claims is highly advantageous although not mandatory.Previous experience in call centre, customer service and / or administration.Strong customer service skills with a highly supportive approach.A passion for making a difference and helping people in their time of need.An engaging and courteous phone manner with the ability to type and talk concurrently.Ability to handle multiple and competing tasks to meet customer needs.Excellent organisational skills with the ability to critically assess and analyse tasks.APPLY NOW and let’s make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at .Skills :Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance.Application Close Date : 16 / 02 / 2025 11 : 59 PMEqual Employment Opportunity :QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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