Competition Coordinator Clipboard is looking for a Competition Coordinator to join our growing team in Sydney.
About the Company Clipboard is an Aussie EdTech startup servicing schools with software products that ensure they get the most out of their extracurricular programs and operations - from sport, to music, clubs, outdoor education and much more.
We are firm believers in an all-rounded educational experience for students and aim to play a critical role in ensuring that schools deliver this value to their students.
We pride ourselves on our industry-leading support of customers and highly value our long-term relationships with them.
Hundreds of schools - and hundreds of thousands of students, parents and staff - rely on Clipboard daily across Australia, New Zealand and beyond.
With the launch of our new product, Clipboard Compete, we are taking school sports competitions to the next level.
We've created the ultimate competition management platform for school sports associations, streamlining fixture management and eliminating double-handling.
Come and be a part of it!
Position Overview As our Competition Coordinator, you will play a crucial role in implementing and supporting Clipboard Compete across our association customers.
You'll ensure that competitions run smoothly, act as a trusted partner to schools and associations, and help drive the adoption of our platform. You will work closely with Clipboard Account Executives, Customer Success Managers, and each school and association to understand their unique needs, deliver solutions to meet those needs and ensure a smooth transition onto the platform.
This role requires a combination of stakeholder management, project management skills, and the ability to deliver an excellent customer experience.
The role reports to the Customer Success Lead.
Responsibilities as an Implementation Specialist Implementation - Lead the implementation process for associations, including project planning with the association and initial account setup, ensuring they rapidly experience value and achieve their desired outcome with Clipboard Compete.Project management - Collaborate with associations; managing rollout plans and timelines to ensure associations achieve implementation milestones in a timely manner.Engaging schools and associations - Deliver training to schools and associations that engages, excites and equips them to achieve success.Documentation - Create and maintain implementation guides, help articles, and other documentation to support the implementation and usage of Clipboard Compete.Product collaboration and feedback - Partner with the product team to provide valuable feedback, report bugs, and contribute to the evolution of Clipboard Compete.Collaboration with sales - Work closely with the sales team to identify upsell opportunities for the Clipboard EMS.Problem resolution - Being able to think critically and creatively about problems, truly understand the root cause of the problem and then resolve it in the best way possible for the customer.
You will be offering ongoing support for schools and associations using Clipboard Compete.Being a product expert - To succeed in this role, you will need to become a product expert.
The role will require you to deliver both in-person and online training and workshops to ensure clients are effectively utilising Clipboard Compete and the Clipboard EMS.
Occasional travel will be required. Continuous improvement - Actively engage in continuous improvement of the management of Clipboard Compete operations at Clipboard.Cross-functional collaboration - Work closely with the Clipboard team to achieve all of the above.
Your Skills and Experience We're looking for someone who understands school sports competitions and can confidently engage with schools and associations.
You might have been a PE teacher, a sports league coordinator, worked in school sports administration, or held a similar role. 2+ years of professional experience in implementation, project management (SaaS preferred), teaching, sports management or administration.Quick thinking and adaptability – You thrive in dynamic environments and problem-solve on the go.Customer-focused mindset – You enjoy building relationships and ensuring customers have the best possible experience.Strong organisational and project management skills, with the ability to manage multiple projects simultaneouslyStrong written and verbal communication skills – You can hold a room and drive conversations with stakeholders. A passion for school sport and competitions – You understand how competitions run and possibly even have experience working with schools or associations.Initiative, drive and self-motivationExperience with startups or working with K-12 schools is desirablePassionate about Clipboard's mission to build the ultimate tool for managing extracurricular programs and operations (helping students get more value out of activities) Why Clipboard?
Work with a fast-growing EdTech startup that is transforming school sports.Be at the forefront of launching and shaping an exciting new product.Competitive salary, flexible work options (hybrid office working model), and a supportive team environment.Plenty of room to grow in your careerBirthday & wellbeing leaveFun team-building experiences - dinners, lunches, team activities If you're ready to make an impact in school sports and competition management, we'd love to hear from you!