Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
Do you want to create and lead innovative digital strategies across social media for Australia's competition regulator and national consumer law champion?
Then this is the place for you! At the ACCC, we're proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It's why we're driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It's why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that's true to who you are – and that's the you we want working alongside us.
We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.
Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply. What you will do as the Senior Social Media Advisor: Apply your skills and expertise to community management and content production for the ACCC's social media accounts. This may include the ACCC primary brand, National Anti-Scam Centre and Scamwatch accounts. Produce creative, relevant, timely and engaging content plus effectively moderate and escalate where required. This includes social media crisis management when required. Implement the ACCC's Social Media Content Strategy and Governance and Risk Framework, and assist in the ongoing development of the ACCC brand's social tone of voice. Engage in social listening activities to provide insights to the immediate branch and broader agency about competition and consumer issues and recommendations for communications responses. Work with senior executive leaders to harness opportunities for social media to promote the ACCC's strategic direction and goals and communicate complex information in a compelling way. Prepare and disseminate well-written reports for non-technical internal stakeholders, turning social analytics into insights. Provide social media expertise and technical knowledge to contribute to the continuous improvement of the ACCC's social media approach in line with the broader ACCC social media strategy. Assist in the delivery of specific online projects, campaigns and digital advertising, including the use of social media during key events (for e.g. speeches and media conferences). About You: In order to succeed in the role, you will have:
The ability to write succinctly and clearly, understand the communication needs of target audiences and communicate in plain English. Experience in using distinct tone of voice and brand personality in written mediums. Experience in managing social media communities and channels, including graphic and video content creation, response management and moderation. Effectively plan, organise and prioritise a demanding workload including the development and use of content calendars. Effectively engage and work collaboratively with senior executive leaders and all other levels. Experience with social media management and listening tools, and creative and video production tools such as Canva. Tertiary qualifications in digital media, communications, marketing or public relations (preferred but not mandatory). To find out more about us and the role, please read the Candidate Kit.
How To Apply: You will be asked to answer two behavioural questions (refer to the Candidate Kit) and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).
Salary: $95,917 - $107,505 (plus 15.4% superannuation) Contact Officer: Tony Perna, 02 9230 3865 Applications Close: 11:00pm (AEDT), Sunday 9 March 2025
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