Service Desk Analyst (AE10481) Canberra, AustraliaSalary: AUD50 - AUD62 per hour + All Client Fees Disclosed4 + 12 + 12 month contract - NV1 clearance requiredBasic user training - Win 10 and O365 System AdministrationOur client, a large Federal Government department based in Barton, ACT, requires a Service Desk Analyst for a 4 + 12 + 12 month contract.DutiesAssist with Incident management and request fulfilment.Address and resolve basic incidents and requests received via phone, email, and our ticketing systems.Queue management via the department’s service management tool.Selection Criteria / Skills requiredWin 10 and O365 System AdministrationBasic user trainingApplication Support including Office 2016Knowledge Base DevelopmentResponsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams.To apply for this SDA opportunity, please click the Quick Apply button to forward your CV to Andy at the Recruitment Hive.Please note our internal Job ID is AE 10481 and this RFQ closes on the 19th of Feb 2025.
#J-18808-Ljbffr