Description 12-month max term role Barangaroo location with flexible working options Drive an exceptional broker experience and support Business Development Managers through proactive market activation and sales leadership. How will I help? The Residential Mortgage Broker business is a key acquisition channel for the introduction of new to bank home loan customers for Westpac Group, to assist with delivering on growth aspirations for Residential Lending. This role is to deliver to the overall broker experience and support Business Development Managers through strong market activation, sales leadership, visible market presence and an engaged and capable team. Key Responsibilities Include: Demonstrate proactive support for initiatives which enable improved time to right, market positioning, credit policy and adherence to regulatory requirements. Ensure timely and effective management of complaint resolution, exhibit strong problem-solving and decision-making skills Exhibit clear communication with both internal and external stakeholders. What’s in it for me? You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. What do I need? Strong time management skills with the ability to prioritise effectively Experience with dealing with high volume environment Exceptional communication skills both written & verbal The ability to work unsupervised and cooperatively as part of a team. What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. Hear from some of our people and their experiences working with us. How do I apply? Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisitionwestpac.com.au Do you need reasonable adjustments during the recruitment process? We’re committed to making our recruitment process accessible to all candidates, including those with disabilities or specific accessibility needs. For further information and additional contact details visit the "People with Disability and/or needing Accessibility Requirements" page on our website https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/