Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW.
Located near the airport and beaches, this care home provides an awesome tropical landscape.
It consists of 123 beds, with a variety of care units.
Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
Benefits of Bupa Free select health insurance products for you and your immediate family up to $5,500* VIVA - our employee wellbeing program - live healthier and happier.
We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.
Supportive, collaborative, and caring team culture Continual learning and development opportunities Internal transfers across our care homes Discounts on Bupa products – Healthcare, Optical, Dental & other retail partners About the Role As the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager.
Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.
Duties Each CSC has their own portfolio of duties.
Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.
Below is an example of tasks but you certainly wouldn't be responsible for all of them! Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.
Employee Service - Support and oversee the Care home employee experience, through administering rosters, recruitment activities, onboarding and induction of new starters, managing annual and sick leave in the rosters.
Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.
Skills and Experience Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
Diplomacy and a proactive approach are particularly important in this role.
You might be speaking to a worried family or a confused resident, and although you can't always provide answers, you can reassure and follow up.
Intermediate to advanced skills across the MS Office Suite Previous experience gained in a similar admin/customer service role Highly developed organisation and time management skills – prioritisation and self-direction is key in this role.
Just so you know, everyone will be required to complete pre-employment checks as part of the application process.
Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity, ethnicity, disability, sexual orientation, religion or life stage.
We are committed to providing equal opportunities and fostering a workplace that is free of discrimination, bullying and harassment.
If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
*Eligibility criteria and conditions apply.
How to Apply Click Apply to be taken to our online application process.
As part of your application, you will be asked to complete pre-employment checks.
To learn more about working at Bupa please visit our website : https://careers.bupa.com.au #J-18808-Ljbffr