General Description: Phillips & Cohen Associates, Ltd. (PCA), the international leader in compassionate recovery services, seeks a qualified and skilled Human Resources & Training Manager to support its Australia and New Zealand operations. Reporting to the Managing Director and a key member of the local executive team, the incumbent will be responsible for functions pertaining to staff, including recruiting, training, employee relations, and engagement. Our ideal candidate will be responsible and reliable, and willing to regularly contribute to making PCA a better place to work. S/he should be a self-starter, highly efficient, organized, and approachable, with advanced knowledge of various human resources functions, associated administrative responsibilities, and established experience in corporate training. They will also be comfortable with supporting teams and managers across business units and have a can-do attitude. Although this role is domiciled on Melbourne, the incumbent will interact with and support the broader PCA Human Resources team and PCA organization as needed. Responsibilities: Full cycle recruiting and candidate screening of all open positions, to include advertising, interviewing, applicant tracking, and reference and repute checks.Provide current and prospective employees with information about policies, standard operating procedures, job duties, working conditions, wages, growth opportunities, and employee benefits.Advise managers on organizational policy matters, such as equal employment opportunity, employee conduct, harassment, and workplace safety, and recommend changes as necessary.Plan and conduct employee surveys to establish workplace expectations and foster positive attitudes toward organizational objectives.Serve as a link between management and employees by handling questions, interpreting, and administering policies and helping resolve work-related problems.Execute new hire and ongoing recertification training programs, making full use of the Company's learning technology and resources, and ensuring speed to competency.Ensure training programs are inclusive of all relevant topics as outlined in client service-level agreements.Evaluate calls and associated file records to define coaching trends and establish improvement targets.Lead new starter onboarding from induction through complete operator training programs.Develop and deliver ongoing personal development planning and support for all staff. Workplace Benefits:Comfortable office environment in an outstanding Southbank location.Great opportunity to work for a truly unique international business in a hands-on role as a leader in a high performing team.Competitive salary and Super, along with clearly defined career path opportunities.An excellent opportunity for people who believe in treating customers with dignity and respect and want to make a difference. Desired Experienced:Five or more (5+) years of corporate training, human resources and/or recruiting experience.Previous debt collections or call-center experience preferred.Previous management experience preferred.Advanced written and verbal communication skills.Knowledge of general human resources strategies.Active listening and problem-solving skills for employee relations.Advanced MS Office skills. *Key attributes; Commitment; Compliance; Compassionate; Innovation; Collaboration; Coordination; Instructing; Organization; Optimism; Negotiation; Persuasion; Social Perceptiveness; Judgment and Decision Making; Role Relationships; Time Management; Emotional Intelligence; Ethical; Leadership; Integrity; Adaptability; Social Responsibility; Patience; Operational; Benefits Administration; Record Keeping; Managing Expectations; Learning & Development; Training; Learning Management; Curriculum; Learner Strategies; Speed to Competency; Coaching About Phillips & Cohen Associates. PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information, and any other basis protected by federal, state, or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.