Business Development Manager - Key Accounts & QLD - Norwegian Cruise Line
A fantastic and rare opportunity for an existing Travel Industry professional to manage Key Accounts, and service our Retail travel partners in QLD!
* Work for a global award-winning, contemporary cruise brand
* Fantastic culture – fun, inclusive and highly collaborative
* Newly created role with excellent support structures in place
As one of the leading contemporary cruise brands globally, Norwegian Cruise Line (NCL) prides itself on its entrepreneurial spirit, award-winning dining, accommodation and entertainment options, and its modern fleet.
WHAT WE CAN OFFER:
* A multi award-winning brand.
* A collaborative and supportive culture, encompassed by a people-focused environment.
* Exciting Staff + Family & Friends Cruise Discounts!
* A strong focus on work/life balance, family and community through initiatives such as flexible work options, ‘Keeping in Touch’ Days, and Community Service Leave.
* Financial benefits such as a competitive remuneration package, salary sacrifice options, and our Employee Referral Program.
* A proud history of successful career pathways/advancement opportunities for staff.
* Plus….you’ll get to work in the highly diverse and exciting cruise industry, representing an in-demand product offering!
WHAT THE ROLE ENTAILS: Reporting to the Field Sales Manager – Australia and New Zealand, this role is responsible for developing and executing strategies to maintain and service travel partner business relationships within your assigned territory. With a strong focus towards on-the-road sales calls, meetings and face-to-face training, you will have the opportunity to participate in the growth of travel partner revenues, and work alongside Marketing to implement local marketing and promotional programs to achieve and maximise territory sales objectives. Specific responsibilities include (but aren’t limited to):
* Manage assigned Key Accounts (names of accounts to be disclosed at Interview stage) and build & maintain effective relationships with Retail travel partners within the Queensland territory.
* Manage an effective and efficient on-the-road sales call structure, facilitate meetings and lead face-to-face trainings with our valued travel partners.
* Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals, utilising customer-centric sales strategies.
* Retain and manage business relationships for each travel agency and develop a personalized approach to help maximise agencies’ profits.
* Service travel partner’s needs via problem resolution, utilising knowledge of company products, services and support from head office-based sales team.
* Develop a plan to remain accessible to travel partners and maintain open communication channels. Develop a personal plan to meet customer expectations for accessibility consistent with company 24-hour turn-around practices.
* Plan, create and implement an annual territory sales plan to ensure achievement of assigned goals for FIT and Group business.
* Utilise existing data and reports to develop strategic and tactical plans for achieving territory goals.
* Develop a pre/post sales call strategy and make required level of qualitative sales contacts per day.
* Create and execute promotional programs and provide promotional materials to travel agents.
WHAT YOU’LL BRING TO THE ROLE:
* Current Travel Industry experience.
* Minimum 3 years’ sales experience (preferably within the Travel Industry).
* Experience in CRM systems, e-commerce channels and MS Office Suite.
* Ability to build personal credibility by way of strong product knowledge, services, procedures, consistent follow-through and problem-solving skills.
* Proven ability to implement partnership contracts, via superior negotiation and presentation skills.
* A successful working style that is centered around collaboration and high energy.
* Strong adaptation skills within highly dynamic business environments, with the ability to shift priorities according to business or assigned territory demands.
* Solid analytical skills, to translate revenue results and effectively manage budget and forecasting.
* Strong planning and time management capabilities, along with excellent business acumen.
* Excellent communication skills (both written and verbal), with the ability to liaise with various levels of key stakeholders (internal and external).
* The ability to travel within your assigned territory, and work outside of regular business hours ie evening and weekend work will be required.
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law.
Don't miss out on a chance to begin a successful career in a fun industry with great benefits.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Travel Arrangements
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