As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success.
You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime.
This role ultimately impacts our customer experience and retention at scale.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You'll Do:Develop and maintain accurate team forecastsCoach and guide teams through renewal and expansion negotiationsTake ultimate ownership of all account relationships and manage customer and team escalationsMotivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basisInvest in building a set of proactive managers that focus on effective communication both internally & externallyPrioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teamsManage competing priorities in an ever-changing environment, displaying prioritizationWho You Are:Someone with 2+ years managing managers and prior to that, 2+ years overseeing a high performing team of Customer Success ManagersExperienced in Customer Success or Account Management, 8+ years of experience preferred with a minimum 3 years in the SaaS spaceProven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunitiesFamiliar with the B2B tech space or with subscription based software preferredDatadog values people from all walks of life.
We understand not everyone will meet all the above qualifications on day one.
That's okay.
If you're passionate about technology and want to grow your experience, we encourage you to apply.Benefits and Growth:Best-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous and competitive benefits packageAbout Datadog:Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability.
We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.
Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries.
Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.Equal Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Your Privacy:Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.
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