Service Desk Officer, Level 1 Legal Aid Commission of NSW location Sydney. From 82193 to 90001 AUD per year.
Company description legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
Job description full-Time permanent role with a base salary range of $82,193 - $90,001. Location - Sydney (Haymarket - 5 minute walk from Central station). Flexible/hybrid work options available.
About us legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role provide assistance, information and support to customers to solve reported issues and process service requests in order to support client service delivery by Legal Aid NSW staff and external practitioners.
About you, you will enjoy working in fast paced environment where no two-days are the same, bringing your experience in providing technical support, service desk expertise and desktop skills to resolve issues and process service requests. You will have similar experience working in a Service Desk environment and have knowledge of service management software to log, specialised industry software and possess good organisation skills to manage your workload.
You have the motivation and drive to succeed, maintain professionalism, remain calm under pressure and resilient in the face of challenges. You are passionate with a customer centric focus and are seeking opportunity for further challenges.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. Why you should join legal aid NSW. We are committed to diversity and inclusion.
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you'd like information about what we can do to help you.