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Call centre operator - maitland

Maitland
Dfp Recruitment
Posted: 26 April
Offer description

AUD 36.11 per hour, NSW Govt OpportunitiesMultiple NSW Government opportunities in MaitlandInitial 6 Month contract with possibility of extension$36.11 per hour + superMonday to Friday (7am-7pm rotating roster)Must be available to attend an in person Assessment Centre on Tuesday the 22nd of April if shortlistedOur NSW State Government client is currently seeking multiple Call Centre Operators for initial 6 month contracts with the possibility of extension in Maitland. This role will commence on Friday the 9th of May and will be base onsite working a rotating roster Monday to Friday (excluding public holidays) between 7am and 7pm.Responsibilities may include but are not limited to:Provide high quality generalist service as the first point of contact for contact centre customers.Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.Undertake administrative work as required to support the provision of high quality service delivery.Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.Ensure client satisfaction as a priority as assessed and monitored through customer feedback.About you:Must be available to attend an in person Assessment Centre on Tuesday the 22nd of April if shortlisted by clientLooking for candidates with 2 - 3 years customer service experience (ideally within a high volume call centre environment)Need excellent written and verbal communication skillsPrevious gov experience is preferred but not requiredLooking for candidates who have previously worked in an office environmentIntermediate computer skills required - Typing, Using mouse and monitor, Strong email etiquetteProficient in Microsoft office suite, particularly Outlook and TeamsSpecific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quicklyTo Apply:In order to be considered applicants are required to hold Full Australian Working Rights and if successful will be required undergo a National Police Check.If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on for more information.Please Note: Applications closing Wednesday 16 April.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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