Four-month Participant Support Officer opportunity within a Federal Government Agency Your new company Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Federal Agency, in Toowoomba to recruit a Participant Support Officer for a four-month assignment. Your new role You will be working within this Federal Agency to provide operational and administrative support. During this temporary assignment, you will be responsible for: Managing and resolving matters, including receiving and recording complaints and feedback Providing reception support, assisting with enquiries and providing information to customers Managing a shared inbox, phone enquiries and coordinating appointments Undertaking research, investigations and preparing reports Data entry and administrative support What you'll need to succeed In order to be successful in this role, you must have: Strong communication and decision-making skills and the ability to work independentlyKnowledge of Microsoft SuiteAbility to adhere to process guidelines and standard operating proceduresWillingness to undergo a Pre-Engagement Check and obtain a Working with Children Check, NDIS Worker Screening Check, and a Security ClearanceMust be an Australian Citizen What you'll get in return Through Hays, this role offers you an hourly rate of $37.36 super, an opportunity to progress your career with this Federal Agency and:Hybrid flexibilityWeekly pay cyclesNominated choice of superannuation fundOnline time sheet submission and approvalNo hidden costs or payroll deductions for our servicesRegular contact with consultants throughout the duration of your assignment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.2909541