At Optus, we aim to be Australia's most loved everyday brand. The Sales Support and Operations Manager oversees a cross-functional team of Sales Support Specialists, managing financial operations, reconciliations, and transactional processes across Retail, Mass Market, Digital Partners, and Consumer Electronics channels.
Key Responsibilities:
* Streamlining processes, allocating tasks, and ensuring effective issue resolution for products, pricing, contracts, and credits to enhance customer experience and reduce complaints.
* Managing financial systems (Optus and PPS Pronto), being responsible for payments and reporting, and aligning financial programs with franchisee and NAC member needs.
* Ensuring efficient stock ordering, collaborating with Supply Chain and channel leads to resolve critical issues, and supporting marketing campaign approvals to promote Optus' brand goals.
Your Day-to-Day:
* Support management and retail teams via the Transformer 4 workflow tool by allocating requests, prioritising tasks, and updating systems.
* Meet SLAs while enhancing automation and process efficiency.
* Manage payments for MASS, PPS, and Consumer Electronics channels within governance frameworks.
* Streamline processes for greater accuracy and efficiency.
* Supervise and manage marketing approvals in collaboration with internal and external business partners, ensuring compliance and risk mitigation.
* Provide expertise on internal systems (JARVIS, MCO, Pronto), managing change requests and onboarding while offering guidance to improve frontline operations.
* Assist sales teams with reporting, issue resolution, and concerns.
* Deliver actionable reports on sales performance, market share, stock levels, and other key metrics.
Requirements:
* Minimum 10 years in administrative support, preferably in telecommunications, with expertise in mobile sales systems, Pronto finance administration, and mobile activation processes.
* Finance degree required.
* Advanced proficiency in Microsoft Excel, Word, and Outlook, with detailed experience in systems like Transformer, MCO, EDW/IDW, JARVIS, and Salesforce.
* Strong leadership skills with excellent written and verbal communication, capable of simplifying complex processes and building stakeholder relationships.
* Proven track record to identify trends, resolve issues, and exercise sound judgment.
* Strong business insights with problem-solving capabilities.
* Highly organised, with the ability to prioritise workloads and handle competing demands efficiently.