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This range is provided by Veritas Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$85,000.00/yr - A$100,000.00/yr
Customer Success Manager | Global Business | High-Impact Role
Take Ownership. Drive Success. Make an Impact.
Are you a proactive problem-solver who thrives on delivering top-tier customer experiences? Join a high-performing, globally connected business as a Customer Relationship / Success Manager, where you’ll manage key accounts, handle escalations, and drive process improvements—all while keeping customers at the heart of everything you do.
Why You’ll Love This Role:
* Be part of a high-energy, innovation-driven team.
* Work in a fast-growing global business with endless career opportunities.
* Take ownership of a dynamic role that evolves with you.
* Lead process improvements and service enhancements that make a real impact.
What You’ll Do:
Customer Success & Account Management
* Build and nurture strong relationships with key accounts.
* Analyse customer engagement trends to enhance service delivery.
* Oversee international sales orders from entry to invoicing.
* Drive cross-sell and up-sell opportunities to boost revenue.
* Keep CRM systems up to date and accurate.
Stakeholder Communication & Issue Resolution
* Be the go-to escalation point for customers and internal teams.
* Work closely with the Technical Manager to troubleshoot complex issues.
* Lead complaint resolution and best-practice implementation.
Process Improvement & Tech Implementation
* Identify and drive improvements in customer service and order management.
* Integrate best practices and cutting-edge tech solutions to boost efficiency.
Performance Monitoring & Reporting
* Define and track customer success metrics.
* Provide insights to shape customer engagement strategies.
* Ensure compliance with service standards and maintain accurate records.
Who You Are:
* A natural problem-solver with top-notch communication skills.
* A customer champion who anticipates and tackles challenges head-on.
* Detail-oriented and passionate about process improvements.
* Experienced in customer success and account management.
* Comfortable working in a fast-paced, globally connected environment.
What You’ll Need:
* Proven experience in a Customer Success role.
* Strong analytical skills and attention to detail.
* Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
* Systems experience welcomed (Desirable: Gorgias, ServiceM8, Dynamics 365).
* High emotional intelligence and the ability to collaborate across teams.
Ready to Own the Role?
This position is built for growth—spend the first 12-18 months gaining a deep understanding of the business, then take full ownership and drive improvements. If you’re a proactive leader with a passion for customer success, we want to hear from you!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service, Management, and Sales
Industries
Chemical Manufacturing, Manufacturing, and Retail
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