About Dipole Group
We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Our capabilities span across Telecommunications, Finance, Insurance, Health, Public Services, Print/Digital Media, Broadcast, and Supply Chain.
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The Role
We seek a highly skilled Senior Support Engineer with strong experience to join our growing team and contribute to the development that empowers our organization to deliver exceptional customer experiences.
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Key Responsibilities
* Deliver IT services, including development, solutioning, project management, and managing mid to large-sized teams in the telecom domain.
* Have a solid understanding of the telecom BSS (Business Support Systems) and OSS (Operational Support Systems) domains.
* Be proficient in CRM, middleware, and billing system integrations.
* Communicate with clients to understand their needs and provide technical details.
* Collaborate with account management teams to engage small to medium businesses and enterprise clients.
* IDentify potential risks and design solutions aligned with industry standards.
* Conduct proof-of-concept projects and explore emerging technologies.
* Enable internal and external teams to adopt best practices during project implementation.
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Requirements
* Over 5 years of experience in delivering IT services.
* Strong expertise in telecom knowledge.
* Proficient in CRM, middleware, and billing system integrations.
* Excellent client engagement and collaboration skills.
* Strong risk mitigation and problem-solving skills.
* Ability to learn and adapt to new technologies.
* Strong communication and presentation skills.
* Extensive experience in designing, implementing, or consulting on distributed applications.
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Next Steps
If you would like to express interest in the role, please note that only shortlisted candidates will be contacted for further discussion within 3-5 business days.
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Job Details
* Job Type: Full-time, Permanent
* Salary: From $100,000 AUD per annum plus Superannuation