Job Description About US
UniSuper is the custodian of our members' life savings. Everything we do is aimed to deliver for our members. If you love working with passionate professionals, driving industry-leading performance and want to make a meaningful difference for others now and into the future, you're in the right place.
The Member and Advice team provide end to end customer services to all members helping them to understand, manage and tailor their retirement savings through the appropriate information at the right time. M&A includes our processing, payments, claims, complaints, contact centre and financial advice teams, as well as the key support teams needed to manage the flow of customers.
The "Home for Advice Professionals" is our bespoke employment value proposition to attract and retain advice talent in a competitive market. This strategy centers around fostering a sense of belonging, understanding, and respect for the critical work performed by our advice professionals and those who support them.
The opportunity
The Superannuation Consultant team work nationally at university campuses as well as in any dedicated member space. As a member facing role, this full-time, permanent role will be based onsite, in our Brisbane office (4 days per week), with occasional travel to Toowoomba.
We will count on you to:
Meet with existing and prospective members in person and virtually and respond to a range of factual and general advice queries about UniSuper's products and superannuation in general Identify members who require personal advice and refer through to the UniSuper Advice channels Present at in person and virtual member and employer seminars on topics with low technical content regarding UniSuper and superannuation generally Liaise with the universities and assist new staff with the on-boarding process as required. This may require a short presentation during group inductions, attending "New Staff" expos and assisting new staff with understanding application options Promote the benefits to members of UniSuper's online capabilities such as our website and Member Online Further enhance our relationship based on Employer Partnership Manager Strategies - you will be an advocate on campus, close to our members and the University, for UniSuper While based on campus, it is important you maintain a strong connection with UniSuper staff and internal stakeholders Primarily work from our university campuses About you We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.
To be successful in this role you are passionate about sharing meaningful information with others in a clear and professional manner. You have the ability to work with people from all walks of life and at all levels. In addition, you will have:
RG 146 compliant with DFP (or higher preferred) along with strong superannuation knowledge Experience dealing with defined benefit funds is desired but not essential Previous experience dealing with general superannuation enquiries - this could be within advice or a relationship account management capacity A strong understanding of what "General Advice" is and the importance of not providing personal advice Ability to recognise the need to refer members on for further personal advice Experience in presenting to groups, although not essential, will be highly regarded UniSuper's high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include: A personal development budget of $1500 to support employees in their professional growth. Exceptional parental leave to support employees in balancing their work and family responsibilities. Mental physical and financial well-being initiatives At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements listed.