Your new company
You will be working for a leading network provider that offers a range of services and solutions to customers across Australia. You will be part of a dynamic and supportive team that values customer service excellence and continuous improvement.
Your new role
As a Customer Service Officer, you will:
* Provide assistance and a positive service response to all internal and external customers for all network-related activities, via multiple service delivery channels
* Answer, respond and process inbound and outbound calls, emails, post, fax, etc. within agreed business objectives and customer service guidelines to maximise customer satisfaction
* Maintain a high level of courtesy, patience and professionalism when serving customers and communication with all staff, in line with the Code of Conduct
* Work co-operatively with peers and management to ensure performance measures are achieved in a culture of teamwork
* Achieve KPIs as set out in the scorecard and in line with our priorities plan
* Take accountability by contributing to personal learning plans and enhancing own knowledge of business processes, procedures and systems, to achieve continuous improvement in performance
* Build strong professional relationships with customers, managers, peers and key stakeholders
What you'll need to succeed
* Previous call centre/customer service experience
* A customer-focused attitude and a passion for delivering high-quality service
* A positive and proactive approach to problem-solving
* The ability to work well under pressure and handle multiple tasks
* The ability to work independently and as part of a team
* The ability to learn new systems and processes quickly
* Previous experience in a customer service role, preferably in a network or telecommunications environment
What you'll get in return
* A competitive pay rate of $36.80 p/h + super
* A supportive and collaborative work environment
* A comprehensive training program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.