Company Description Novotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and is adjacent to the DFO centre, with 180+ retail brands.
Job Description We are currently looking for a reliable and dedicated individual to join our Concierge team. As a Porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences throughout their stay.
Key duties include: Be present at the Concierge/Front Desk or in the lobby to assist guests, colleagues, and visitors. Provide passionate, knowledgeable, and friendly service to external and internal guests at all times. Ensure collection and delivery of guest luggage in an efficient and timely manner. Assist guests with all enquiries and complaints and provide accurate information to guests about hotel facilities and nearby attractions. Communicate with other departments to ensure relevant information is communicated between departments. Assist in maintaining a safe and secure environment for guests. Qualifications Previous customer service experience, preferably in a busy hotel environment. Ability to provide prompt and efficient service including the ability to build rapport both in person and over the telephone. Self-motivated with a positive and professional attitude. Good interpersonal skills with the ability to communicate with all levels of team members. Willingness to work flexible hours including weekends and holiday periods. Benefits: Be a part of a global hospitality company and explore Accor's limitless possibilities. On-the-job training and mentorship. Accessing pathways for career advancement and personal development within Accor. Enjoy exclusive Accor discounts and global benefits. #J-18808-Ljbffr