PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment. Responsibilities:
* Customer Care: Creating tickets and resolving customer cases.
* Customer Communication: Delivering comprehensive, seamless customer support from start to finish.
* Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
* Scheduling Appointments: Arranging and organizing appointments and documenting their content.
* Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.
Not limited to:
* Customer Care
* Process Documentation
* Workflow management
* Marketing/Social Media
Qualification:
* Bachelors Degree in any related discipline.
* 5 plus years experience in a similar role
* Experience in sales, marketing, or customer service
* Strong organizational skills
* Ability to work efficiently in a fast-paced environment
* Project management and coordination skills
* Must be to work Central European Time ( CET )
Must Have:
* Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc )
* Familiarity with working in a ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
* Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
* Professional communication skills
* Strong attention to detail
* Experience / Exposure in eCommerce
* Very good and confident English skills, both written and oral
* Flexible, Independent, and ability to work in a team
Nice to Have:
* Experience in marketing and/or social media
* Knowledge of German language