Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:12-month Fixed Term, Full Time | Hybrid WorkingA Competitive Salary | Discounts on Selected RACV ProductsGreat things start hereChallenge yourself, inspire others, make a difference – it all starts here.
Joining RACV's Digital and Digital Products Division, you will collaborate with Content Designers, UX Designers, Analytics Managers, Product Managers and tech enablement teams to deliver experiences that impact people's lives and support RACV's strategic goals.About the opportunityWe are looking for an experienced Digital Producer who is passionate about the customer and their online journey.You will be part of a dynamic and creative team who manage the creation and delivery of digital content on the RACV website.
Working alongside other digital specialists, you will be accountable for increasing the overall effectiveness of the website and related digital platforms.As the Senior Digital Producer – Project Lead, you will be responsible for supporting the end-to-end delivery of major business projects that have significant web content activity and dependencies.Here's a closer look at what you'll do:Act as a Digital Content team lead on key strategic business projects, providing subject matter expertise, managing resourcing and planning, and facilitating stakeholder engagementManage and oversee direct reports, as well as contingent resources where additional support (e.g.
agency or contractor) is required to deliver projectsCollaborate with other digital specialists to proactively identify and recommend improvements to optimise website experiences, with a focus on conversion and engagementBuild high-performing relationships with key business stakeholders, to frame the digital department's areas of expertise and responsibility, and facilitate the delivery of projects to brief and on timeCommunicate project milestones, results and risks effectively with a wide range of stakeholdersHelp build the project management capability of the wider Digital Content teamProvide guidance and leadership to Digital Content Producers around best practice methodology, accessibility, SEO, analytics and Adobe platform functionalityEnsure content delivery, governance, accessibility and usability standards are adhered to, and that all content created and deployed across the RACV website and associated digital platforms reflects the digital brand guidelinesSupport the digital personalisation strategy by assisting with the creation and implementation of personalised experiences, optimisation activities and experimentsWhat you'll need to be successful5+ years' experience as a Digital ProducerTertiary qualifications in Marketing, Business, or a related discipline or equivalent industry experienceDemonstrated examples of experience leading and delivering content production within complex and large-scale digital projectsStrong planning and prioritisation skills with the ability to manage competing demandsExperience preparing and presenting ideas and recommendations to colleagues, managers and senior stakeholders to seek endorsement and support for initiativesStrong negotiation and facilitation skills, and the ability to communicate with influenceWorking knowledge of Search (SEM/SEO), UX, website design and customer experience metricsProficiency with content management systems (Adobe Experience Manager desirable, but not required), Adobe Photoshop, Microsoft Office Toolset, SharePoint, and Agile project management tools like JIRA and ConfluenceAbility to work alongside a highly motivated, energised and dynamic team and share the same passion and drive for user experienceA creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" viewExcellent storytelling, oral and written communication skills with the ability to convey concepts to technical and non-technical stakeholders in a clear and unambiguous mannerThere's so much on offer when you join RACV with benefits includingOur flexible work environment which helps bring balance between work and homeGenerous discounts on home and car insurance policies and RACV roadside careGreat discounts across all RACV resortsDiscounts from corporate partners that are updated monthlyAt RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.How to apply:Click Apply Now and log in to your Candidate ProfileIf required, click Forgot your password to receive a link to resetIf you have not previously registered:Click Create an account to apply for our career opportunities; orClick Apply Now and create your Candidate Profile as part of your application
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