Job Summary
A Change Analyst is required to lead the training efforts for a large-scale point of sale (POS) system rollout. This role involves developing effective training visualisations, collaborating with stakeholders, and ensuring a smooth transition for thousands of users across diverse demographics.
Key Responsibilities
* Identify training needs and create user-friendly materials for the new POS system.
* Design engaging training resources, including manuals and online tutorials.
* Collaborate with stakeholders to gather insights and incorporate feedback into training programs.
* Communicate clear plans for training sessions and system rollout.
* Facilitate in-person and virtual training sessions, ensuring users acquire necessary skills.
* Provide ongoing support through FAQs, helpdesk assistance, and continuous improvement.
* Track key performance indicators to assess training effectiveness.
* Maintain and update detailed documentation of training materials and processes.
Requirements
* An experienced change analyst with expertise in similar large-scale company rollouts of new software training.
* Exceptional analytical, communication, and collaboration skills.
* Excellent stakeholder management experience and experience in presenting easy-to-understand training documentation.
About the Role
This will be a remote-based position located in Sydney, Brisbane, or Melbourne, but may require occasional onsite visits.