About Us
Suncorp Bank is a proud part of the ANZ Group, offering a culture of purpose and belonging where you can build a career with exceptional growth potential.
As an Assistant Relationship Manager in Business Banking, you will play a key role in supporting Relationship Managers to provide value to business customers across Agribusiness channels in each regional market.
You will support managing and growing our portfolio of business customers.
Banking is changing, and we're changing with it, giving our people great opportunities to try new things, learn and grow.
About the Role
As an Assistant Relationship Manager, your day-to-day responsibilities will include:
* Working with Relationship Managers to manage customer relationships within their assigned portfolio tier.
* Attending to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
* Collaborating with Relationship Managers on the administration of the customer portfolio, ensuring all documentation and customer files are maintained in accordance with Suncorp's policies and procedures.
* Extracting and analyzing financial statements, cash flow forecasts, and other complex financial reports, providing accurate assessments.
* Identifying acceptable lending risk levels, in line with our Risk Appetite Statement, and maximizing profit from transactions.
* Supporting and demonstrating a risk management culture aligned with Suncorp's values.
* Proactively identifying and escalating risks and issues related to your role responsibilities.
* Complying with our complaint resolution process to resolve matters, maintain high service standards, and mitigate further risks/losses.
* Building strong relationships with key stakeholders and working collaboratively to drive a 'one team' approach, ensuring effective support and service delivery, and achieving customer and business needs.
* Contributing to developing a positive and proactive Safety and Wellbeing culture, including meeting all safety and wellbeing compliance requirements.
What We Look For
To succeed in this role, you will ideally possess:
* A genuine desire to live and work regionally, establishing or growing your connection to regional areas.
* Demonstrated experience in roles requiring growth and retention of a customer base.
* Strong interpersonal skills, using appropriate behavioral styles to develop relationships and influence others.
* Strong communication skills, demonstrated ability to convey and explain information coherently and confidently.
* Strong analytical skills and attention to detail.
* Ability to make effective decisions in a timely manner.
* Commercial acumen, recognizing and implementing business strategies to drive profitable growth, customer acquisition, customer experience, and sales productivity.
* Negotiation skills, exploring opportunities with a view to mutual benefit and acceptance.
* Financial skills, understanding and applying pricing, margin, expense management, and profitability principles.
* Planning and organizing skills, establishing processes to complete goals (either personal or for others) and allocating resources to achieve such goals.
Why Join Us?
Suncorp Bank offers a range of benefits and support resources to create a healthy work-life balance, helping you bring your best every day. We prioritize our team members' wellbeing and offer tools that enable remote work to support flexible work arrangements whenever possible.
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.