Join Aramex (Gold Coast), a global technology-driven logistics titan with a solid 25-year legacy. As Australia's largest franchised courier system and a multi-award-winning organization, we're expanding our team on the Gold Coast.We're on the hunt for a tech-savvy, dynamic, and diligent Customer Service Agent who thrives in a digital environment. In this pivotal role, you'll have the opportunity to work with innovative technologies and systems, offering:Management of inbound/outbound calls powered by advanced CRM tools.Active operation and management of sophisticated internal CRM systems.Undertaking basic IT support tasks, amplifying your tech skills.Essential Criteria:Strong analytical/problem-solving skills, ideal for our tech-centric environment.Excellent written and verbal communication skills, crucial for digital interactions.Proficient PC skills, including advanced knowledge of Microsoft packages.Desirable Criteria:Experience working in a transport customer service environment, bringing domain expertise.A confident, outgoing, and strong-willed personality, perfect for our diverse global team.A positive, fun, and happy demeanor – we believe in a joyful work culture.A proactive, can-do attitude – we love initiative.A sense of urgency, ability to work to tight time schedules – in our world, time is of the essence.Excellent phone manner – clear communication is key.We offer a competitive remuneration package to the successful candidate, in addition to comprehensive training. At Aramex (Gold Coast), we firmly believe in growth and development opportunities, so expect a secure career path.Does this sound like your kind of challenge? If you're tech-oriented and excited about joining a reputable company with a proven track record of success, we'd love to hear from you.