Career Opportunity: Technical Support Specialist
About the Role
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will provide technical assistance and resolve issues for our clients.
Key Responsibilities
* Provide onsite and remote desktop support by responding to and resolving incidents and service requests.
* Maintain a high level of customer satisfaction by investigating, diagnosing, and resolving hardware and software faults related to end-user devices.
Your Skills and Experience
To be successful in this role, you will have:
* Enterprise-level technical support and customer-oriented service experience.
* Troubleshooting skills for desktops, laptops, and tablets running Windows OS (Win 7, 8.1, and/or 10).
* Ability to work with common enterprise applications (MS Office, Office 365, Lync, Skype for Business).
* Troubleshooting skills for printers and print servers.
* ITIL v3, MCITP/MCTS, or relevant technical qualifications.
About Capgemini
At Capgemini, we value diversity and inclusion. We are committed to creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work. Our staff-led community groups demonstrate our commitment to inclusivity and belonging.
Our Commitment to Diversity & Inclusion
We believe that everyone should feel welcome and included in the hiring process. If your experience doesn't align perfectly with the requirements, we encourage you to apply and tell us what you can bring to the role. We also offer support for applicants with disabilities, gender diversity, or neurodiversity needs.