Product Management & Development (Information & Communication Technology)Full timeJoin Quest Payment Systems, an innovative force shaping the future of payment technology.For 30 years, we've led the industry with groundbreaking hardware, software, and solutions.Chances are, you've already interacted with our cutting-edge technology at one of our merchants' stores.Based in Hawthorn, we're conveniently located near Glenferrie and Hawthorn stations, surrounded by vibrant shops, restaurants, and cafes.The Role:As part of the Product Implementation team, you'll be the vital link between Quest's exceptional products and our valued clients.This role is customer-centric and requires a strong communicator who thrives on building relationships and delivering exceptional service.You'll be instrumental in seamlessly integrating our solutions with client systems, ensuring a smooth and positive experience every step of the way.Here's what you'll be doing:Building strong client relationships: You'll be the face of Quest, conducting face-to-face meetings with clients to understand their needs and guide them through the implementation process.Assessing POS Vendor Development and integrating with Quest Middleware: Collaborating closely with POS vendors to ensure seamless integration and a smooth customer journey.Providing exceptional technical support: Acting as a trusted advisor, providing Level 2/3 Technical Support to resolve client challenges and escalate issues effectively.Troubleshooting and offering tailored solutions: Proactively identifying and resolving technical issues, ensuring our clients receive the best possible service and support.Spearheading projects and collaborating with stakeholders: Leading projects involving third parties, internal teams, and product development initiatives, ensuring effective communication and successful outcomes.Becoming a product expert: Mastering our products and services, confidently managing implementations, upgrades, and enhancements.Responsibilities:Your day-to-day will involve:Swiftly resolving escalations and keeping clients informed: Prioritizing client satisfaction by promptly addressing issues and providing timely updates on project progress and incidents.Delivering exceptional customer service: Proactively engaging with clients, ensuring they feel heard and supported throughout the implementation journey.Assisting with POS Vendor Integration and Accreditation Testing: Working closely with vendors to ensure seamless integration and compliance.Managing projects and stakeholder relationships: Effectively managing projects involving various stakeholders, fostering strong relationships and ensuring alignment.Maintaining software and documentation: Playing a key role in maintaining our software through piloting, reviewing, and distributing updates, while meticulously documenting processes, product information, and training materials.We're looking for someone with:A passion for customer engagement: Genuinely enjoying interacting with clients and building strong relationships.Excellent communication and interpersonal skills: Clearly explaining technical concepts to both technical and non-technical audiences, comfortable conducting face-to-face meetings.Experience in supporting POS applications: A solid understanding of POS systems and their integration with payment solutions.Familiarity with Fintech products: Knowledgeable about the financial technology landscape.Strong project and product management skills: Effectively managing projects, prioritizing tasks, and meeting deadlines.Exceptional technical problem-solving skills: A natural troubleshooter with a knack for identifying and resolving technical issues.A team-oriented mindset: Thriving in a collaborative environment and enjoying working with others to achieve common goals.Bonus Points for Experience In:Diagnosing and resolving software, hardware, and network issuesKnowledge or experience in programmingDemonstrated IT proficiencyJoin us at Quest Payment Systems and be part of a dynamic team driving the evolution of payment technology.If you're passionate about innovation, problem-solving, and delivering exceptional customer experiences, we'd love to hear from you!#J-18808-Ljbffr