Job Title: Account Manager
About Us
We're Australia's leading telecommunications and technology company, with a global presence in more than 22 countries. Our purpose is to build a connected future so everyone can thrive.
We provide the best experience and deliver the best tech on the best network. We're committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.
What We Offer
* Performance-related pay
* Access to thousands of learning programs to level up
* Exciting country-specific benefits
What You'll Do
Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network offers professional services to support business customers to integrate tailored tech solutions, reducing time spent troubleshooting and allowing for more time focused on business growth.
As an Account Manager, you will use your excellent customer service skills to:
1. Manage relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
2. Implement segment and portfolio strategies to support retention and growth of customer portfolios.
3. Manage inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints.
4. Collaborate with peers, team members, and stakeholders across the TBTC channel to identify and qualify leads.
5. Develop and maintain account and portfolio plans to support relationship development and contribute to achieving financial and customer targets.
About You
To be successful in this role, you'll bring:
* Demonstrated commitment to relationship building and partnership with key stakeholders.
* Excellent communication, interpersonal, engagement, and presentation skills.
* Strategic thinking and adaptability.
* Ability to make an impact on TBTC performance and team engagement and culture.
* Experience with Cisco, Microsoft, and Checkpoint products and solutions (training available).
Our Values
We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity strengthens our team and enriches our work. We have zero tolerance for harassment and prioritize creating a workplace culture where everyone feels safe and valued.