Job Opportunity
This Customer Care Officer role is an exciting customer-facing position based in our busy Stockland Hervey Bay Shopping Centre.
You will be responsible for providing superior customer service and supporting the centre management team from our customer care desk.
Key Responsibilities:
* Address diverse customers' needs and values, providing an exceptional service aligned with Stockland's brand essence.
* Gather, qualify, and quantify customer feedback, complaints, and compliments, effectively communicating these to the Stockland business.
* Manage all duties associated with running the Customer Care Desk within the centre.
* Maintain OH&S standards and procedures, addressing health, safety, and environmental issues.
* Follow public liability incident management processes.
Requirements:
* Prior experience delivering great face-to-face customer/client service.
* Excellent interpersonal and communication skills.
* Sound administrative skills and working knowledge of MS Office (Word, Excel, Outlook).
* Ability to remain calm under pressure and demonstrate a resilient attitude.
* Strong attention to detail and ability to show initiative.
The Stockland Proposition
At Stockland, we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse, and so are the opportunities for professional and career development.
We recognize the importance of flexibility and work-life quality, with over 80% of our employees having informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.
Eligibility:
Due to the nature of this role, we can only accept applications from Australian Citizens, Permanent Residents, or Open Work Visa holders with more than 12 months' validity from their role start date.