About Our Client
The organisation is a respected not-for-profit entity with over 2000 employees, dedicated to providing mental health and wellbeing services. With a strong focus on community, they are committed to creating an environment where technology and digital solutions enhance and support their service delivery.
Job Description
* Provide first-level technical support to employees.
* Efficiently troubleshoot and resolve reported issues.
* Document all service desk interactions.
* Assist in the management of end user accounts and access rights.
* Contribute to the development of service desk processes and procedures.
* Escalate unresolved queries to the next level of support.
The Successful Applicant
* A solid understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
* Must have prior experience in a service desk/desktop support operations role.
* Good communication skills.
* Strong problem-solving skills.
* Ability to work well in a team and communicate effectively.